RETURN OR EXCHANGE POLICY
You have 15 days from the date of delivery to claim for the return or exchange if :
The product is damaged, stained, defective or incomplete.
The product/s must be unused, in the original packaging with labels and protective stickers attached.
The product received does not match the size ordered.
Products purchased directly from our website must be returned to Shop F 40 Saima mall Rashid minhas road.
Online purchases can be exchanged in-store but you have to present the original receipt to the salesperson. if the receipt is misplaced or lost exchange is not possible.
This is only applicable for orders delivered within Pakistan,
Fragrances, cosmetics, jewelry, suits & waistcoats are neither exchangeable nor returnable.
Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.
To return an item, please call our customer representative at 03302859811 or email us at eshop@darkgoldenrod-gaur-332693.hostingersite.com
Please note that you are responsible for the cost of returning the items to us.
Unfortunately, we don’t offer any refunds however in the case where we won’t be able to offer an exchange or any solution we may offer a refund.
In the case of REFUND shipping and handling charges will not be refunded.
The minimum period for processing a refund is 7-10 working days depending on the mode of payment.
RETURNS: CUSTOMIZED & MAKE TO ORDERS
Customized orders include alterations and made-to-measure products which CAN NOT be refunded or exchanged. However, if you received an incorrect measurement you can send us pictorial evidence of the error in alterations and we will try to fix the issue.
RETURNS: SALE & DISCOUNTED ORDERS
Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.